Privacy Policy

This policy explains what information Saheli collects, why we collect it, and the choices you have. It applies to this website and to orders placed through it.

Information we collect

• Contact and delivery details: name, email, phone number, shipping address and PIN code.
• Order information: items purchased, order value and order history.
• Usage information: pages viewed and basic device information, used to improve the store.

Payments

We do not collect or store card, UPI or netbanking details. Payments are processed on a secure hosted checkout by our payment partners, who handle your payment data under their own privacy terms.

How we use your information

• To process, pack, ship and support your order.
• To send order updates over email or SMS.
• To send occasional marketing messages, only if you opt in. You can opt out at any time.

Sharing

We share information only with service providers who help us run the store — our commerce platform, payment gateway and courier partners — and only to the extent required. We never sell your data.

Retention and security

Order records are retained as required under Indian tax and accounting rules. Access to customer data is limited to team members who need it.

Your rights

You may request a copy, correction or deletion of your personal data by writing to hello@saheliii.com. We respond within 30 days.

Cookies

We use essential cookies to keep your bag and session working, and basic analytics cookies to understand what shoppers find useful. You can block cookies in your browser, though the bag may then not work correctly.

Contact

Questions about this policy can be sent to hello@saheliii.com.